A little help, a fresher day.
Have a question about Mazrati? Find answers about shopping, deliveries and more — or get in touch with our team.
🛒Orders and payments
How do I place an order?
Browse our products, add your favourites to your basket and proceed to checkout. Enter your delivery details, review your order and complete your payment.
Which payment methods do you accept?
We accept [Insert supported payment methods]. Available options will appear at checkout.
Can I change or cancel my order?
Contact us on [Phone number / WhatsApp] with your order number as soon as possible. Changes and cancellations depend on how far your order has progressed.
[Insert the confirmed cancellation deadline and any restrictions]
What happens if an item is unavailable?
Our approach to unavailable products is [Insert confirmed process: contact the customer, offer an approved substitute, or remove and refund the item].
How are weighed products charged?
For products sold by weight, [Explain whether the displayed price is fixed or estimated, how the final amount is calculated, and how any difference is settled].
🚚Delivery
Do you deliver to my area?
We currently deliver to [Insert delivery areas].
[Add the confirmed way to check coverage, for example entering an address at checkout or contacting the team]
How much does delivery cost?
Our delivery fee is [Amount or calculation method], with a minimum order value of [Amount, if applicable]. Any applicable delivery charges will be shown before you confirm your order.
When will my order arrive?
Deliveries are available [Insert days, hours and estimated delivery timeframe or slot options].
What if my delivery is late?
Contact our team on [Phone number / WhatsApp] with your order number so we can check its status and assist you.
🍏Product information
Where can I find ingredients and allergen information?
Check the product information provided on the website and read the packaging before use, as ingredients and formulations may change. If you need more information before ordering, contact our team with the product name.
How should I store my groceries?
Follow the storage instructions on each product’s packaging. Refrigerate or freeze chilled and frozen items promptly after receiving them.
↩️Returns and refunds
What if an item is missing, incorrect or damaged?
Please contact [Support channel] with your order number and details of the issue. For damaged products or quality concerns, include a clear photo where possible so our team can assess the issue.
Can I return a product?
Return eligibility depends on the product and the reason for the request. Visit our [Returns & Refunds Policy link] for the conditions that apply, including those for fresh, chilled and frozen items.
When will I receive my refund?
Once approved, refunds are issued through [Confirmed refund method] within [Confirmed timeframe]. Your payment provider may require additional processing time.
Let’s get it sorted.
Whether you have a product question, need help with an order or want to share feedback, we’re here to help. For order enquiries, have your order number ready so we can help you faster.